Privacy Policy
Effective Date: 29th June 2026
At Mind Body Spine, we are committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation.
Collection of Personal Information
We collect personal information that is necessary to provide you with safe and effective healthcare services. This may include:
Your name, date of birth and contact details
Emergency contact information
Medical history and health information
Referral letters, imaging reports and clinical notes
Appointment history
Medicare, DVA, private health insurance or WorkCover details (where applicable)
Payment information
We collect this information directly from you, your referring practitioner, or other healthcare providers with your consent or where otherwise permitted by law.
Why We Collect Your Information
Your information is collected to:
Provide assessment and treatment
Maintain accurate clinical records
Communicate with you about appointments and your care
Process payments and health fund claims
Meet our legal and professional obligations
Improve the quality of our services
Electronic Health Records
Mind Body Spine uses Cliniko, a secure cloud-based practice management system, to manage patient records, appointments, clinical notes and communications.
Cliniko stores Australian customer data on secure Australian-based servers using industry-standard security measures including encryption, restricted access controls, secure backups and ongoing security monitoring. Cliniko acts solely as our data processor and does not own or use your health information except where necessary to provide and support its services or where required by law.
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:
Secure electronic record storage
Password-protected systems
Role-based staff access
Encrypted data transmission
Regular software updates and security monitoring
Staff training regarding privacy obligations
Only authorised members of our team who require access to your information for your care or administrative purposes are permitted to access your records.
Disclosure of Personal Information
We will only disclose your personal information:
With your consent
To other healthcare providers involved in your care
To Medicare, private health insurers or third-party payers where required
Where required or authorised by law
To trusted service providers who assist us in operating our practice (such as Cliniko), under strict confidentiality and privacy obligations
We do not sell or rent your personal information to third parties.
Accessing or Correcting Your Information
You may request access to your personal information or ask us to correct inaccurate or incomplete information by contacting our practice.
We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.
Website Information
Our website may collect limited technical information such as browser type, device information and website usage statistics through cookies and analytics tools. This information helps us improve the performance and usability of our website and does not generally identify you personally.
You can disable cookies through your browser settings if you prefer.
Contacting Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Mind Body Spine
Website: https://www.mindbodyspine.com.au/
Email: reception@mindbodyspine.com.au
Phone: +61 2 9956 5511
ABN: 25 078 423 220
Privacy Complaints
If you believe your privacy has been breached, please contact us so we can investigate your concerns.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).